Shipping | Returns

Shipping
Orders are shipped within two working days from the day of ordering (unless specified).

New Zealand delivery via NZ Post:
Standard tracked: $6.50 | Standard tracked & signature: $9.50
Rural tracked: $12.00 | Rural tracked & signature: $15.00
FREE SHIPPING on orders $120 and above

If your delivery address is rural, PLEASE select rural postage. If you do not, we may not send your order until the correct shipping method is paid. 

Courier delivery time is usually 2-5 working days. We will send you a tracking link once your order has been sent.

 

Returns Policy
If you are not in love with your item we will happily offer an exchange or refund within 7 days from receiving your order. Simply return the unworn goods with the original packaging back to us and we will issue you a credit or refund. Items are returned at your own cost for courier and we ask that you track your item once posted to ensure we receive it safely. 

Due to hygiene reasons we are unable to accept returns for earrings.

Contact us at hello@luster.co.nz to arrange a return or for any product issues.

 

Refunds Policy
Our jewellery comes with a 12-month warranty. Please get in touch with us at hello@luster.co.nz if you have any issues with your jewellery.

Every items is quality checked before being sent out, in the rare case that there is an issue with your jewellery we will arrange for you to send the item back to us for evaluation. Together, we will work on a solution which may be a repair or a refund.

We will not issue refunds if we have good reason to believe items have not been cared for as recommended under Jewellery Care.